Privacy Policy

Who We Are

Data controller: Core Softwares LTD, Company No. 14533487, registered address: Office 5497, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. Contact: sales@coresoftwares.co.uk | +44 131 392 7809.

Information We Collect

• Contact details: name, email address, phone number when you contact us or submit a review.
• Order information: processed by our payment provider (Dodo Payments) — we receive confirmation of your purchase and email address for licence delivery.
• Technical data: IP address, browser type, device information, and cookies when you browse our website.
• Communications: records of correspondence when you contact our support team.

How We Use Your Information

• To process and fulfil your orders, including delivering licence keys by email.
• To respond to enquiries, support requests, and review submissions.
• To improve our website, products, and customer experience.
• To comply with legal obligations and prevent fraud.
• To send transactional emails related to your purchase (order confirmation, licence delivery).

Legal Basis for Processing (UK & EU)

• Contract: processing necessary to fulfil your purchase.
• Legitimate interests: improving our services, website analytics, and fraud prevention.
• Consent: where you submit a review or contact form voluntarily.
• Legal obligation: where required by applicable law.

Data Sharing

We do not sell your personal data. We share information only with: (1) Dodo Payments for payment processing; (2) email service providers for transactional communications; (3) authorities when required by law. All third parties are required to protect your data appropriately.

Data Retention

We retain order and contact records for up to 7 years for accounting and legal compliance. Review submissions are retained while relevant to our website. Technical logs are retained for up to 12 months.

Your Rights

• Access: request a copy of personal data we hold about you.
• Rectification: request correction of inaccurate data.
• Erasure: request deletion of your data (subject to legal retention requirements).
• Restriction and objection: request limits on how we process your data.
• Data portability: receive your data in a structured, machine-readable format.
• Complaint: lodge a complaint with the UK ICO (ico.org.uk) or your local supervisory authority.

Cookies

We use essential cookies for website functionality and may use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Security

We implement appropriate technical and organisational measures to protect your personal data. Payment information is handled exclusively by our PCI-compliant payment provider and is not stored on our servers.

International Transfers

Your data may be processed in the United Kingdom and, where necessary, in countries with adequate data protection safeguards or appropriate contractual protections.

Changes

We may update this Privacy Policy periodically. The latest version will always be available on this page with the date of last update.