Frequently Asked Questions

Last updated: 14 July 2026

Find answers to common questions about ordering, delivery, activation, and support.

Ordering & Payment

What payment methods do you accept? — We accept major credit and debit cards (Visa, Mastercard, Amex, Discover) through our secure Dodo Payments checkout.
Is checkout secure? — Yes. All payments are processed through PCI-compliant Dodo Payments with SSL encryption.
What currency are prices in? — Prices are displayed in GBP (£). Final currency and amount are confirmed at checkout.
Will I receive an invoice? — Yes. An order confirmation email is sent after successful payment.

How are products delivered? — All products are digital. Your McAfee licence key and activation instructions are emailed within 24 hours.
I haven't received my key. What should I do? — Check your spam/junk folder first. If not received within 24 hours, contact sales@coresoftwares.co.uk with your order email.
Are the licences genuine? — Yes. We supply authentic McAfee digital licence keys. Core Softwares LTD is an independent trusted reseller.
Can I install on multiple devices? — Yes, depending on the device count you select at purchase (1, 3, 5, or 10 devices).

How do I activate McAfee? — Download from mcafee.com/activate, install the software, and enter your licence key when prompted. Full instructions are included in your delivery email.
Do you offer activation support? — Yes. Contact us at sales@coresoftwares.co.uk or call UK +44 131 392 7809, US +1 209-215-5455, or DE +49 800 184 4817 for free activation assistance. Support applies to products purchased through this website only — not third-party sellers.
What if my key doesn't work? — Contact us immediately. We will verify the key and provide a replacement or refund if the key is invalid and has not been successfully activated elsewhere.

Can I get a refund? — Refunds are available only before your licence key has been delivered. See our Refund Policy for full details.
Can I cancel my order? — Yes, before the licence key is emailed. Contact us as soon as possible.

Who is Core Softwares LTD? — We are a UK-registered company (No. 14533487) operating as an independent trusted McAfee software reseller.
Are you affiliated with McAfee? — No. We are an independent reseller. McAfee is a trademark of Musarubra US LLC. See our Disclaimer for full details.
How do I contact you? — Email sales@coresoftwares.co.uk or call UK +44 131 392 7809, US +1 209-215-5455, or DE +49 800 184 4817. Visit our Contact page for full details.

Questions about this policy? Contact sales@coresoftwares.co.uk or call +44 131 392 7809 (United Kingdom), +1 209-215-5455 (United States), +49 800 184 4817 (Germany).